5 Questions to Ask Your
Telephone Installation Contractor

Question 1) What software features come “pre-bundled” with the vendor’s recommended telephone equipment?

Some office phone systems require you to purchase phone system accessories such as voicemail, music on hold, and CTI applications if your phone system does not come with them built in. These features can easily tack on thousands of dollars to your purchase.

Davissa sells office telephone equipment bundles that can save you quite a bit. These typically include the central control unit, several phones, and voicemail. They are sold in varying sizes - your vendor can help you choose a bundle and then add on any other equipment you need.

Question 2) What level of redundancy is built into the proposed phone system? By definition, VoIP phones are also network-dependent. To businesses where phone service is absolutely critical, this can be a concern since computer networks can occasionally be brought down by a server crash or other problem. Potential network outages are another reason why having a vendor with expertise in traditional (digital) and VoIP can be advantageous: it creates a more comfortable level of redundancy.

Question 3) What level of service is available from the seller / installer? Will your company need service and/or maintenance contracts for your phone system? In an emergency, how quickly can the vendor provide service to your company?

Question 4) Would your company be better served by leasing/finance or outright purchase for your telephone equipment?

Question 5) Does the vendor support systems other than Voip? Some vendors, particularly those whose background is in data networking, sell VoIP-only systems. This can drive up your costs unnecessarily when a hybrid traditional/VoIP system might be fine for your needs. Also watch out for vendors that simply add VoIP to your existing network whether or not it is fully ready to support voice traffic. They may later charge you for upgrades if you decide the call quality falls short of your expectations. Make sure you get a thorough analysis of your current network and the impact VoIP will have on it to get a true sense for your phone system costs.

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