We’ve been in the business
of installing, maintaining and upgrading and programming telephone
equipment in and around Cleveland and Northeast Ohio since 1982.
During this time the technology has obviously evolved tremendously.
Today the buzzwords are phone system integration, IP communication
development, business phone consulting, endpoint programming, web
based voicemail integration, voice/data migration, and so on.
Virtually all office phone systems are bought through dealers
who handle not only for the sale but also for the installation
and programming. As a result, finding a good office phones dealer
can be the most important part of the purchase, since any phone
system you choose needs to be properly installed for you to get
optimal performance.
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The most important consideration in
choosing an office phones dealer is the number of installations
the dealer has completed with your system. An office phones
dealer who has installed many of the same systems will be
much more familiar with the problems that can occur.
Ideally, the brand you are considering should be the dealer's
best-seller. Knowing that the dealer is committed to the
line, you can be assured of a long-term source for service. |
But all of these activities belong to the field of telephone system
engineering, installation and service. Our customers can tell
you that it's hardly possible to provide high level service if
you're an expert in only one or two of them. Davissa clients’ advantage
is that we provide them with variety of capabilities under the
single umbrella of telephone service.
Ongoing support of your phone system can range from being important
to absolutely critical, depending on your business. Vendors will
provide a combination of warranties: the manufacturer's guarantees
of their hardware(typically three to five years) and dealer-provided
service level agreements (SLAs.) An SLA specifies how quickly the
dealer will respond to a problem with your phone system - 4 hours
is fairly typical for major outages during business hours. If your
business needs 24 x 7 coverage or shorter response times, expect
to pay extra for these premium service levels.
Davissa would be happy to help you select the most effective combination
of technology, platforms, tools and ongoing service based on your
specific requirements.
Email
us or call today 216-464-6633
to set up a time to chat.
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“Davissa currently serves over 1,000
companies in Cleveland and around Northeast Ohio. I am happy to
share this client list with you as references for our services,
equipment, and long-standing relationships built on solid advice.
Please call or email me directly today and I’ll be happy
to pass along the list.”
~ Steven Fien, President |
